Connect with us

Tech

easypaisa Launches In-App Chatbot ‘ello’ to Redefine Customer Experience for Millions

Published

3 hours ago

on



easypaisa digital bank has unveiled its AI-powered in-app chatbot, “ello,” marking a major step forward in its commitment to delivering smarter, faster, and more accessible financial services to millions of Pakistanis.

The launch of ello reflects easypaisa’s continued investment in artificial intelligence to enhance customer experience and drive greater financial inclusion. Designed to provide instant support and seamless self-service, ello brings banking convenience directly into customers’ hands, right within the easypaisa app.

Activating ello is simple and intuitive: customers log in to their easypaisa app and gently shake their phone. The friendly chatbot instantly appears, ready to assist.

Through ello, easypaisa users can access a wide range of services, including:

  • Product Knowledge Hub: unified center for product information, the product aims to enhance customer knowledge on different products within easypaisa.
  • Help center & Use case Redirection: enables intuitive, human-like interactions to guide users across journeys and simplify feature access.

By combining conversational AI with essential banking services, ello reduces wait times, empowers customers with greater control, and ensures secure, round-the-clock support.

Farhan Hassan, Chief Digital Officer, easypaisa digital bank, said, “At easypaisa, our mission is to make digital financial services simple, accessible, and inclusive for every Pakistani. The launch of ello helps us deploy AI within our operations to deliver instant support, streamlining everyday digital banking, and enhancing the overall customer experience at scale.”

The ello chatbot was built and launched for easypaisa’s users via the Ant International GenAI Cockpit, an AI-as-a-Service platform for fintechs that helps businesses build generative AI-driven agentic applications, backed by Ant International’s deep domain excellence in financial services.

Jiang-Ming Yang, Chief Innovation Officer, Ant International, commented, “Empowering businesses of all sizes to undertake AI transformation, accessing our deep industry know-how and advanced AI capabilities through our AI-as-a-Service platform, is a core pillar of Ant International’s AI strategy. The launch of ello marks a critical first step as we support easypaisa’s journey to enhance their business operations with AI, and we look forward to supporting our partners in delivering more innovative, inclusive financial services to users everywhere.”

With millions relying on easypaisa for their daily financial needs, the introduction of ello reinforces the bank’s position at the forefront of digital innovation, setting new benchmarks for customer engagement and service excellence in Pakistan’s financial ecosystem. Moving forward, ello will also serve as a financial assistant enabling easypaisa users with AI powered customer service support as and when required.

With a customer base representing one in every five Pakistanis, a 31% female user base, and over 4.5 billion transactions processed in 2025, valued at more than PKR 15 trillion, approximately 13% of Pakistan’s GDP, easypaisa digital bank continues to set new benchmarks in digital banking and financial empowerment across Pakistan.





Source link

Related Topics:
Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Tech

TECNO to Unveil Latest AI Ecosystem Innovations at MWC 2026

Published

6 minutes ago

on

February 13, 2026

By



TECNO, the AI-driven innovative technology brand, announced its participation in Mobile World Congress 2026 (MWC 2026) in Barcelona, where it will celebrate its latest milestones in building a comprehensive AI ecosystem.

Themed around “Pioneering the Connection of Intelligence,” the exhibition will highlight how TECNO is transforming creativity, productivity, and connectivity in users’ everyday life across three key dimensions: pioneering practical AI devices, connected AI ecosystem, and imaginative AI forms and designs.

Pioneering Practical AI Devices

TECNO defines the new benchmark for practical AI, starting with intelligent devices that empower daily life. At the heart of the showcase will be TECNO’s latest AI-powered smartphone innovations.

The spotlight shines on the new CAMON 50 Series, the latest iteration of TECNO’s celebrated imaging flagship line. By integrating advanced AI-powered imaging technologies, the series delivers a revolutionary snap experience, offering smarter scene recognition, enhanced processing intelligence, and greater creative flexibility.

Beyond photography, the CAMON 50 Series will be packed with practical AI features that enhance everything from content creation to daily task management, offering users a truly intelligent and comprehensive mobile experience.

The exhibition will also feature the new generation of the popular POVA 8 Series. Designed to balance performance and style, the latest POVA lineup combines a distinctive aesthetic, long-lasting battery endurance, and smooth all-around capability, reinforcing its appeal to users who seek both reliability and modern design.

Pioneering Connected AI Ecosystem

Moving beyond standalone innovation, TECNO is set to demonstrate its leadership in creating a seamlessly interconnected intelligent world. At MWC, TECNO will also demonstrate the expanding scope of its AI-powered ecosystem by showcasing other members of its ecosystem portfolio, including computers, tablets, and smart accessories.

During the show, TECNO will unveil significant upgrades of its ecosystem connectivity and management platform OneLeap, which makes cross-device data transfer and task handoff more seamless and intuitive than ever.

In addition, visitors will be invited to explore specially curated AI experiences, where they can experience TECNO’s AI vision and discover how artificial intelligence can enhance everyday life in areas such as education, wellness, work, and entertainment.

Pioneering Imaginative Designs

Looking ahead, TECNO will also unveil a visionary leap forward, re-imagining the very form and interaction of intelligent devices. Building beyond its current portfolio, TECNO will debut a series of conceptual designs and technology prototypes for the first time, offering a glimpse into the future of imaging, interaction, and device form factors. These concept designs explore novel form factors and interaction paradigms, emphasizing forward-thinking, intuitive usability, and adaptive intelligence.

This presentation underscores TECNO’s ongoing commitment to delivering accessible, cutting-edge intelligent life solutions and solidifies its role as a pioneer in shaping the future of connected experiences.

Visit TECNO at MWC Barcelona 2026 at Hall 7, Stand 7A40. Here, visitors can experience the revolutionary imaging of TECNO’s latest generation of smartphones, explore its interconnected AI ecosystem, and glimpse future innovations through conceptual showcases.

For more information, visit: https://www.tecno-mobile.com/pak/





Source link

Continue Reading

Tech

The State Of Sustainability In Construction, 2026

Published

33 minutes ago

on

February 13, 2026

By



Sustainability is a reality. The next phase will be defined by our ability to build the skills, data infrastructure, and collaborative models needed to deliver at scale.



Source link

Continue Reading

Tech

BondClip Is A Stylish New Mouse Designed For Content Creators On The Move

Published

2 hours ago

on

February 13, 2026

By



The BondClip is a new wireless mouse with a unique G-shape and is fashioned to complement the stylish design that Apple has popularized with its MacBook laptops.



Source link

Continue Reading

Trending