Microsoft is reviewing its approach to artificial intelligence in Windows 11 following sustained criticism from users over the placement and scope of AI features across the operating system.

User Pushback

The backlash began in 2024 with the announcement of Windows Recall, an AI-powered feature that caught significant online flak over security and privacy concerns. Microsoft delayed the rollout by a year to address those issues.

Over the past year, the company expanded Copilot integrations across built-in apps such as File Explorer and Notepad. The move made Windows 11 users even angrier, with many questioning the usefulness and placement of the AI features.

In November, Windows president Pavan Davuluri said on social media that Windows would evolve into an “agentic OS.” The comment drew thousands of negative replies rejecting the idea and added to growing online opposition to Microsoft’s AI direction for Windows 11.

Internal Reviews Ongoing

According to people familiar with Microsoft’s plans, the company is now evaluating where AI features fit within the operating system. Sources said Copilot integrations in apps such as Notepad and Paint are under review.

The review could lead to the removal of some Copilot features or a change in branding to create a more streamlined user experience.

Sources also said Microsoft has paused work on adding new Copilot buttons to built-in Windows apps. While the pause may not be permanent, the company is expected to take a more measured approach to future placements.

Windows Recall May Be Revised

Windows Recall is also under review. Sources said Microsoft believes the feature has not succeeded in its current form and is exploring ways to revise the concept rather than abandon it. The company may also consider dropping the Recall name, though that has not been confirmed.

Other AI Projects Continue

Microsoft is continuing development of other AI initiatives, including Semantic Search, Agentic Workspace, Windows ML, and Windows AI APIs. The company views these system-level tools as important for developers and users and sees them as part of a broader effort to position Windows alongside other operating systems, building AI frameworks.

Shift in Direction

Sources said Microsoft is moving away from an “AI everywhere” approach and toward AI features that align more closely with user needs.

The company is also working on broader changes to Windows 11 this year, with efforts focused on signaling responsiveness to user feedback. Streamlining where Copilot appears across built-in apps is expected to be part of that process.